Hear from our previous clients and discover what it’s like to work with us.
Reviews from other sources
Great high quality loft conversions. We have been very impressed with the high quality and finish and the craftsmanship of the trades workmanship.
Great loft experience. I am very pleased with our new loft conversion done by Touchstone – it is exactly what we envisaged (new master bedroom, study and bathroom). From the very beginning Touchstone have been extremely consultative in helping us navigate various options and ideas – from layout to the finishing touches. Paul and his crew were very communicative with project updates and any input needed from us. Because it was well-planned by Touchstone, we got plenty of time to make decisions that didn’t impede on the steady work ticking away. I was impressed with how well the crew worked with the specialists (electricians, plumber) slotting-in perfectly so there were no hold ups. It was nice to have the same crew in each day – continuity in communication and quality, but additionally we built up great rapport with each other. It is very clear that the Touchstone crew take pride in their work and it shows in execution. I would gladly recommend Touchstone for a high quality job and great customer experience.
Excellent after sales customer care. Touchstone completed our loft conversion a couple of years ago and it was overall a very good experience. We would recommend Touchstone for your loft conversions. Excellent was also the aftersales care. We called Paul a few of times for some roof insulation problems and his response and action to sort them out was fast and effective.
A big thank you to Paul and his team. A big thank you to Paul and his team for all the hard work. My loft was finished to a high standard and we had an excellent team of builders who I highly recommend. There was really good communication from the builders at each stage of the work and they gave us some good suggestions along the way! I am really pleased with the final result and would recommend touchstone lofts.
Great loft conversion! Touchstone did a fantastic job on our loft conversion (new master bedroom, en-suite and study), that added lots of extra space to our house! Touchstone suggested more options for the project than others, and this was really helpful when thinking through what exactly we wanted done. Once work began, there was a steady drum-beat of work and Paul did an excellent job of communicating both with me as the customer and with the crew, making sure that deliveries and specialists were onsite when needed. A loft conversion is a big project, but despite this there were no hidden surprises, and both Paul and the crew provided regular status updates and flagged well in advance when we needed to make a decision about specifics (e.g. bathroom layout, location of windows, render colour). Would gladly recommend!
We took a long time to choose to proceed with our loft conversion however, Touchstone remained patient and supportive throughout the process. Once the decision was made we can honestly say:
The building team provided by Touchstone were first class, professional and engaging. They worked with care, consideration and provided helpful insights.
The end result is a wonderful new loft space which has already had a huge and uplifting impact on our busy family dynamics
From our initial meeting with Paul from Touchstone Loft Conversions we were provided with a vision of our loft space which was beyond anything any of the other companies who provided quotes were able to do. Rather than just quoting for the work we wanted Paul used his expertise to guide us through the process of layout and room design and to also recommend elements on the build which we hadn’t thought about.
Following on from our initial meeting we visited the company show home several times which in essence demonstrated the quality of the work and different finish options which were possible putting into reality what normally would be provided on a piece of paper or pictures from a website.
Our loft conversion project started at the end of October and was due to be completed before Christmas, even with adverse weather conditions and heavy rain the onsite team kept us informed of any decisions needed and more importantly were able to maintain the timelines of the project.
All building work was completed on time and to a very high standard, what was once a drafty, dusty loft space is now a spacious master bedroom with ensuite and storage.
It goes without saying that from our experience with Touchstone Loft Conversions I would have no hesitation in recommending them to anyone who is looking for a company who are committed to providing a high quality personal service.
We were very happy with the works and the service from Touchstone, great team of lads.
Great loft conversion company to work with,
We have worked with and alongside Touchstone for many years. A responsible company taking pride in the service they provide.
Fantastic service, very creative and they solved every issue leaving us with a fab space brilliantly finished. The lads were professional, polite and honest I had no worries about leaving them in my house
This company know there lofts we were very happy they worked with us to develop four loft room, two bathrooms and the result is phenomenal.
We chose velux windows and final layouts as the job developed. The plumbing and electrical team were so helpful and we have got a floor we are delighted with.
Real specialist loft team wonderful cannot fault them highly recommended, you will not be as happy as we are.
I have used this loft company to convert my loft and they have done an excellent job. I went to the showroom and did see what they can do and they reproduced this for my property.
Very impressed with the loft workers and worked very fast, great quality, very clean tidy efficient team on site. Helpful advice throughout the works completed in 2017.
Professional service from start to finish, outstanding quality finish. Very impressed, thank you.
Would highly recommend, workmen polite and friendly and work to a very high standard.
Great company to work with, great quality, highly recommended
Excellent company to deal with, Honest and reliable, work was carried out to a first class standard, would recommend
It all started when I inquired with on of there team member in there office and they were the quickest company to reply back to me and when the surveyor came out to have a look at our property he was on time not like the other companies we had called out. He was very polite in answering all of my question’s that me and my wife had and even drew a rough plan on what our loft would look like. We were swaying to use touchstone as our company that we would use, but all of there awards really assured us that it was the right move. When we had signed the contract they stuck to that and at the end never changed the price. The workers were always on time at my house early in the morning starting work.
In all this was for me a really good choice. If you are getting a loft conversion I recommend that you go with touchstone. By far the best loft conversion company
A professional loft conversion company which has been around for a long time. The costs were transparent and quality of the conversion was excellent. Great company and we’ve added both space and value to our house. A great investment made.
Touchstone completed a loft conversion and new bathroom refurbishment at my property in OX2 earlier this year. The Boiler was also changed. We were provided with quotes for all the added works before the works were commenced. The quality of works is excellent, the workers were tidy and clean and the whole job took 13 weeks.
We used Paul for our rear dormer loft conversion. Excellent service.
Very polite and professional manner, he impressed us from the start.
Helpful throughout the design and build process.
Having 3D images/plans (‘what you see is what you get’) enabled us to see and make any changes before undertaking the build.
Would definitely recommend and use again.
My parents has just had some work done by Touchstone and I must say how very pleased we are with the standard of work and the friendly attitude of the workers.
Credit where credit is due and we have no hesitation in recommending Paul and his team. Thanks.
Excellent works, Great service, Good value, Highly reccomend
Touchstone lofts were contracted to undertake our loft conversion works in 2017, they did all the plans , obtained a letter of lawful development and started our loft in early September 2017. The loft conversion was completed in November and we are more than happy with the job.
The teams arrived early and worked hard. Apart from a few days when trades changed or when we were deciding on certain items the works were continuous. We lived in the house whilst the works were done and this meant there was some disruption but managed ok.
final job very good and would use them again.
I contacted five builders and four replied, Touchstone were the quickest to respond, and the surveyor had some great ideas. His product knowledge was impressive.
As we have a large loft we wanted some good designs and Touchstone came up with an impressive scheme. They were not phased by the size of the project and their scheme was far better than any other one by the other builders.
We felt comfortable we were dealing with a specialist not just a sales team and jobbing builder.
After the scaffold went up the team arrived and the whole process was quick and efficient. The loft team worked solid with hardly and breaks and never left early.
Input from the contracts manager and sales was amazing, we were very happy with the efficiency of the whole operation.
Added design modifications were made and all extras were clearly priced and invoiced. We had minor hiccups they were all dealt with quickly.
We are delighted with the final product a real contrast to our previous experience with builders when we built our extension. I cannot recommend them highly enough a real professional team to work with.
WE contacted a number of loft companies and chose Touchstone lofts as they were the most prominent company working locally.
I have seen a lot of the banners locally and we went to the showroom which was most impressive.
The works were completed in around 3 months and we had lots of extra work. this included a new boiler and un-vented cylinder. The plumbing work was very high quality.
We also increased the insulation and changed the bathroom on the first floor.
The guys on site were polite and friendly, and very clean. The boss Paul was most attentive and efficient. pricing was not the cheapest but quality and finish is high so works out cheaper in the end.
They are a well established competent loft specialist who know their market well.
Touchstone Lofts was recommended to us by a friend. We had a rear dormer and the fitters(Nick and Gary) are brilliant craftsmen, all polite and respectful. Can not express enough what a great company this is, the work was outstanding and any questions were answered resolved straight away. Payment was done on when each stage was completed so we had trust the work would be done. The pricing was not the cheapest but you get what you pay for and we can see why the company has been in business for over 30 years. We are over the moon with our end result and it was so much better then what we expected – we love the extra space.
Thank you Paul and all your team.
Visit the showroom, we did and we had some great ideas while they were working on our loft conversion. They have 4 bathrooms and 5 different loft rooms to see. Very high quality.
Great company, excellent showroom and high quality works at reasonable prices.
Good service, me and my husband were very proud of the loft conversion. Excellent quality and there team were always able to help my thousands of question. Well worth the money.
Excellent company high quality conversion , highly recommend.
Two rooms and ensuite created for my two sons. Very happy with the quality and service.
Great loft design and superb customer service.
Excellent work highly recommend.
Great work, highly recommend.
Great Company, highly recommend
Both my husband and I are very pleased with our loft conversion, designed and installed by touchstone lofts. We were very surprised and relieved by how we were allowed to continue our very busy day to day lives without disruption. They went out of their way to make sure the project was delivered on time and for the price quoted. This is a company offering good old fashioned customer service – you don’t see many companies around these days with the same values! All in all, an absolute pleasure to deal with.
We bought a small semi-detached bungalow in Oxford at the end of 2010. It had a living room, bedroom, kitchen and bathroom, plus an unused roof space. We decided to convert this space, and invited several companies to advise how they would do it, as we were unsure how to build access to an upper floor. We decided to give the job to Touchstone, and are very pleased with the outcome. When Paul from Touchstone first visited us, he quickly came up with an excellent suggestion as to how a staircase could be incorporated into such a small house. He soon, then, provided a draft design for the loft conversion and other necessary and desired alterations complementary to it. A detailed and professional quotation was provided (and this was adhered to throughout the project). Touchstone also organised the necessary building consents etc. The house has been transformed inside. It now has a larger hall space with stairs leading up from it (with only a small reduction in downstairs bedroom size to accommodate this). Touchstone also re-fitted the downstairs bathroom and the kitchen with new, more modern fittings. Upstairs there is now a new large bedroom with en-suite and a second bedroom/utility room. It all flows really well and looks as if the internal design has always been as it now is. Similarly, outside; the back of the house has a large dormer, but the extended front, seen from the road, looks as if it has always been so, as the roof tiles from the back have been cleverly re-used. Paul managed the project most professionally from start to finish, and all the specialists used – from architect through builders, plasterers, plumber, electrician, tiler, carpenter and decorator, were, without exception, really pleasant to deal with, and produced work of a very high standard. We are delighted with the result, and now have a very comfortable larger house. thanks ever so much, Touchstone.
I see this company has made quite the fuss but I have nothing to complain about it. I find the staff very organized, polite and professional. They came on time, left on time and the house was never messy. I am extremely satisfied with the entire renovation and especially because we managed to made it with our humble budget.
Faced with spending a substantial amount of money on a loft conversion, and with enough horror stories out there to stop us, we put our most effort on determining which company to use. We narrowed the search down by looking for a company that specialised in loft conversions, and one that was backed by a high level of warranty %u2013 in this case through Masterbond. Touchstone Lofts gave us the most peace of mind, and also the best quote! I spoke at length to a previous customer who was very pleased with his conversion. From day one the builders were very pleasant and friendly, took on board my requests, kept disruptions to our daily life to a minimum, and cleaned and vacuumed at the end of the day. They worked through a particularly unpleasant winter (end of 2010), undaunted by the bitter winds, with hardly any complaint, and remained focused on their work. They asked for confirmation of important decisions before doing those tasks (even when they didn’t have to), and took into account any changes we proposed. Bearing in mind their often substantial travel times they were up early to get a good start and were always good spirited. True attention to detail showed in all their work; from carefully aligning the windows on the loft with those on the rest of the house, to installing door handles with all the screw heads in line. Additionally we had an architect, plumbers, electricians, roofers and plasterers, all of whom did great jobs and came across as genuinely nice people. We had a number of problems external to Touchstone the council, neighbour and scaffolders. Through all of these Paul kept positive and dealt with all of them in a timely and enthusiastic manner. No problem was too big. At the completion of the build there were a couple of nigglies, but these were resolved in a fair manner. Finally the loft itself. Its fantastic! The outside is very much in keeping with the rest of the house, and the inside is a pleasure to be in. We are mightily impressed with the general finishing and the plastering in particular. The quality of work is superb and we are happy to recommend Touchstone Lofts.
Very good loft conversion company, outstanding personal service, very impressive finish – has added more than I spent to value of house. Use them, you will be delighted!
After a couple of years of ummming and ahhhing about whether to convert the loft, my wife and I finally decided to put the feelers out, contact a few companies in an attempt to find out how it all could work. Touchstone were one of 3 companies we contacted and were the quickest to respond and the first to come over to have an informal chat about what we were thinking of doing. Having absolutely no experience with building work, the consultant from Touchstone took time out to explain everything very clearly and right there and then started sketching what my new loft space could look like. A day or two later, as promised, we received a very comprehensive proposal outlining the exact process, detailed costing structure and time-lines. The whole experience up to this point was so much more professional and friendly than the other providers so Touchstone were our first choice. All by the agreed dates, the new water tank was in, the scaffolding was up, the skip was on the drive and the builders were on-site. The guys worked frantically when they were on-site rarely taking lunch breaks and often working late into the evening. The whole build came together so quickly it was amazing. Every evening I was in the loft taking more pictures of the progress. There was minimal mess and absolutely no disruption to our 6 month old baby and young toddler’s routine. There were several breaks in production waiting for some elements to be delivered but the whole project kept really good pace and we were informed of any timing alterations at all times. We couldn’t have been happier with the builders who often made us cups of tea and kept us fully up-to-speed with their progress and asked lots of good questions and made quality recommendations to optimise the project as they went. The end result looks stunning and far better than we imagined – from both inside and out. Even the building inspector when he came to assess the build said that he was really impressed. The whole project was delivered exactly to budget as per the initial proposal which meant I could spend my contingency budget on doing a really nice job of the new en-suite. If you’re thinking about getting your loft converted, I’d absolutely recommend Touchstone.
After months of deliberation we finally decided to convert our loft and we began the search for a competent builder to complete the works. After the nightmare experience we had when we employed a local builder for our extension, who came recommended, we decided to research this fully ourselves this time. We contacted the FMB who advised a Masterbond FMB member would be a safe bet as it was a much higher graded membership. We chose Touchstone Lofts after a talking to a couple of their previous clients who all seem to be very happy. There was a slight delay in starting the works but once on site it all moved very quickly. We had to make decisions quite quickly and did point this out, but apart from that the main job was done in around 5 weeks. The lads on site were all very polite and tidy and we felt comfortable having them around. They had a foreman on site who was very good but the project manager only made a few visits. We had to wait a week or so for the final plumbing to be done and the electrician had to come back as there was a small fault. Apart from a couple of minor issues which, in fairness were sorted out quickly they were absolutely on the money. We have been in our loft for around 6 months now and are very happy with all of it, it’s very well insulated and warms up very quickly, we had a small leak under the sink recently and the plumber came back immediately to repair it. Overall I would not hesitate in recommending Touchstone Lofts, they were everything the previous customers said they would be and more. They have a good reputation and seem very keen to maintain it.
On the contrary to the other reports I have only good things to say about Touchstone lofts. All work was completed on time and on budget. Their level of customer service was second to none and quite un heard of in the building trade. The whole process from start to finish was very thorough and professional. Payment was made in a structured form as advertised on day one, no hidden extras were involved. I would thoroughly recommend Touchstone Lofts.
Had a generally good experience with Touchstone Lofts Limited. Flexible design, quick service, good price agreed and adhered to. A couple of minor issues to sort out but nothing significant. I was particularly pleased with the design, which looks as if it was always part of the house, and also we were able to amend the design as we went along to make the most of the space. We also had a small leak a couple of weeks ago (18 months after the loft was finished) which was attended to and fixed by Touchstone Lofts Ltd contractors really quickly. Other reviewers have said you could use the same sub-contractors as Paul… but where would you go to find them, the surveyor, etc? They were all excellent quality and after all they’re the ones who do the actual work.
I am happy to recommend Touchstone lofts who have just finished our loft conversion in Twickenham. Being a property surveyor I was particularly concerned about the finer details of the build and so we chose Touchstone after meeting with some six loft conversion companies.
From the very outset we were impressed with the knowledge and professional conduct of the initial person who visited. He listened and he knew everything about loft conversions and answered all our questions in detail, with pictures where necessary.
A structural engineer came next and he assured us he would deal with a problem we had as we had some cracks in our rear section of the rear wall.
The plumbing team removed the tanks in our loft and fitted a new boiler before the loft conversion began, this all went very smoothly and the team were very efficient.
The whole process was well conducted and amazing whirlwind which began with the plans and 3d visuals, then the loft team arrived who built the loft in four weeks.
The loft team, Chris and Matt were so polite, courteous, accommodating and got over any issues without any sharp intakes of breath. The plasterers were also very good and all the different trades knew each other very well which made us feel more relaxed as the whole company seemed well connected.
Overall we are delighted with the loft, it is very well designed and there were lots of added improvements along the way.
Olivia T. 4/1/2012
Touchstone Lofts undertook our loft conversion project and have completed a fabulous job for us in which we are delighted with the outcome. The loft conversion story is however not simple. We were advised by friends to contact an architect to do the drawings and then get quotes for the work.
We contacted a number of “loft conversion specialists” to tender for the project. Five loft conversion specialists provided quotes for the drawing provided by our architect. Touchstone lofts arrived and after inspection of our home and the drawings, pointed out that the architects drawing was flawed. They suggested that the designs were not maximising potential and could not see why a spiral staircase had been used as it compromised the existing landing, bedroom, bathroom and limited space in the loft. Touchstone Lofts also said that the loft floor should not extend across the trusses as it made the barn feel claustrophobic and did not compliment the existing character allowing the height of the barn should remain. We were very surprised at this as other loft conversion specialists had not pointed this out. Initially I was not convinced as we had already obtained building regulations consent from the local council.
The surveyor did a quick scaled sketch and showed me how our bedroom, landing area and main bathroom would not be affected by a traditional staircase. It seemed to good to be true but Touchstone Lofts submitted drawings to the council who accepted them.
The resulting project is amazing. We have got a much bigger loft, timbers were retained which maintained the character of the barn.
As the width of the loft did not go across the full width of the barn, the height was maintained which keeps with the character of the building. After the care, patience and expertise displayed by Touchstone Lofts, I felt obliged in providing them with this detailed reference. Although we did not nominate Touchstone Lofts for the recent award they won, I can truly understand how and why this company thoroughly deserves the award and would not hesitate in nominating them for a future award.
Michael R. 6/11/2011
Just a quick word so say Thanks to Mike and his team, he is an asset to the company, we love the loft and found the whole building project very well managed and stress free. We have three young children and were concerned at the added stresses but all went very well, highly recommended.